Warranty Information

Guarantee
Continental Imaging Products warrants all of our products to be free of defects due to workmanship. In addition, Continental Imaging Products warrants that if under normal use, our product is determined to have been the source of damage to your equipment, Continental Imaging Products will reimburse the customer for the cost of repair when provided with proper documentation.

Warranty
Continental Imaging Products guarantees its products to meet or exceed OEM standards. If for any reason the customer is dissatisfied with the product, Continental Imaging Products will refund or credit 100% of the purchase price of any unopened or defective merchandise.

Prior to returning defective product, a customer service representative must issue a Return Merchandise Authorization (RMA) number. Customer must provide defective product invoice number. All defective product should be accompanied by test sheets showing print quality defect and must arrive in good condition to receive credit. When test sheets are not readily available defective product will be tested by our technicians, preferably in your presence; and deemed defective or not defective at that point.

Full refund or equal exchange will be tendered based on results of in house test. Full refund or equal exchange will not be tendered if 1) Defective product was not produced by Continental Imaging Products 2) Defective product tests good or 3) Defective product is returned empty (Less than 10% of original fill).

Please call for RMA tag. Returns will not be credited or replaced when cartridge arrives improperly packaged or without our RMA tag affixed to carton.
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